Terminal Support Specialist - Contact Center - 2nd Shift!!!

Terminal Support Specialist - Contact Center - 2nd Shift!!!

Hagerstown, Maryland

Skills & Experience


Required\:

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to handle complaints and unpleasant customers
  • Possess a pleasant, patient and friendly attitude
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and overtime when needed
  • Possess a strong work ethic and team player mentality
  • Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
  • Knowledge of technical support issues related to Internet connectivity and troubleshooting experience
  • 1 years in a service oriented capacity

Preferred\:

  • Experience in a technical/troubleshooting support role or similar high-volume service center
  • Familiarity with performance requirements - Voice of the Customer, Quality, Schedule Adherence, etc.
  • Some experience with multiline telephones and online noting systems
  • Associate's Degree or higher in Information Technology or related field

Competencies\:

  • Application Maintenance
  • Software Installation and Support
  • Hardware Infrastructure
  • Technical Troubleshooting
  • Help Desk
  • General Computer Competencies
  • Customer Support Policies, Standards and Producers
  • Customer Support Service Agreements
  • Service Request Management Process
  • Knowledge of a Specific Customer Support Function

What we offer...

  • Competitive wages
  • Medical, Dental, and Vision benefits within first 30 days
  • 401(k) with a 4% match
  • Work-life balance, including generous time off policies\: Up to 17 days of paid time off during first year, plus 9 paid holidays
  • Industry leading parental leave policy including 12 weeks paid time off for primary caregivers
  • Up to $5,250 in tuition assistance after 90 days
  • Career advancement opportunities across all Fiserv organizations

Fiserv is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Fiserv provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.