Senior Contact Center Associate

Senior Contact Center Associate

Hagerstown, Maryland

Looking to start or continue your career? Come join the Fiserv team!

We have a variety of Senior Contact Center Associate positions available. If you are looking\:

  • For somewhere that you can take pride in servicing your customer
  • To belong to a large organization with great local presence and the feeling of 'family'
  • For opportunities to earn more than just your base salary through various incentive and recognition programs
  • For support in advancing and growing your career

...then look no further! Apply today!

Our Senior Contact Center Associates\:

  • Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to\: financial statements, credit card processing or related inquiries
  • Investigate and problem solve possible fraudulent behavior
  • Assist with and support the launch of new products or services
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Use automated information systems to analyze the customer's situation
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  • Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business
For a day-in-the-life preview of our contact center associates, click on the link\:  http\://