Position Description Overview
- This position is responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment. These debt amounts may be larger than those assigned to the Collectors. These debts may have also been through a period of collections efforts by the Collector group. Senior Collectors will be individually assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets. Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals. Collects accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. May utilize credit reports and other skip-tracing information to collect on accounts. Provides daily coverage of all accounts until payment arrangements have been made. Documents all discussions and actions in collections system or database. Complete special projects as assigned.
Scope of Job
Must maintain a collection performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.