Incident Manager

Incident Manager

Omaha, Colorado

Incident Manager Overview

This position is to support the Electronic Federal Tax Payment System. This position has direct contact with the Federal Government including Fiscal Service, IRS, and the Treasury. This position is to back-up the Director of Incident Management for the program. This includes concise written and verbal communications, Supporting Business Continuity Planning and Disaster Recovery. Client communications are critical to this position and must be able to work independently. This position works in a program wide Incident Manager capacity where written communications are sent directly to the client (partnering bank and the Federal Government). The hours of work must be onsite and would work 12.5 hour shifts working from 8\:00p - 8\:30a Wednesday - Saturday which alternate weeks. The following week would be from 8\:00p - 8\:30a Thursday - Saturday. Being EFTPS, this person must be able to pass a C2 Security clearance.


Job Responsibilities

  • The primary purpose of the Incident Manager role is to ensure that impacting incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service. The Incident Manager is expected to work with their immediate teams and stakeholders to successfully manage major incidents and ultimately drive down the number and frequency of incidents and improve service recovery times. Leads bridge calls for incidents flagged for impact.


Scope of Job

Supports complex business incidents. Manages many levels during an incident call including Manager, Director, and VP. They are the executive commander during a call.


 

 

First Data (NYSE\: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.